EXAM PROCESS

Schedule a certification exam

Once an applicant has been approved to complete the exam, he or she will be contacted by PSI with information to schedule the exam. The notice will contain a toll-free telephone number and website for the candidate to schedule an exam appointment as soon as two business days later. PSI will collect the $69 exam sitting fee during the scheduling process.

 

The exam must be completed within a 180 day eligibility period from PSI notification and the exam may be attempted as often as every 30 days during this period.

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ONLINE SCHEDULING

Once approved to take the exam, you may schedule an exam appointment online through our testing partner, PSI.

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PHONE SCHEDULING

Once approved to take the exam, you may schedule an exam appointment over the phone. Please have your credit card available for payment of exam fees and call during operating hours:

Monday - Thursday: 7:00am - 9:00pm CST

Friday - Saturday: 8:30am - 5:00pm CST

Sunday: CLOSED

EXAM RESCHEDULING

A candidate may reschedule your exam once at no charge online or by phone at least two business days prior to your scheduled appointment.

Please note your exam cannot be reschedule by email.

MISSED APPOINTMENTS

A candidate will forfeit an exam registration and all fees paid under the following circumstances:

  • Fail to report for an exam appointment
     

  • Appear more than 15 minutes late for an exam
     

  • Reschedule for a second time
     

  • If candidate reschedules less than two business days prior to the scheduled appointment.

PSI CANCELATIONS

In the event of inclement weather or unforeseen emergencies on the day of an exam, PSI will determine if circumstances warrant the cancellation and rescheduling of an exam. Every attempt is made to administer exams as scheduled; however, should an exam be canceled, all candidates will be notified regarding rescheduling. Visit the PSI website prior to the exam to see if PSI has closed any testing centers.

If power is temporarily interrupted during an exam, the exam will be restarted. Responses provided up to the point of interruption will be saved, but for security, the questions will be scrambled.

SPECIAL ARRANGEMENTS

PSI complies with the Americans with Disabilities Act and strives to ensure no individual with disability as defined by the ADA is deprived of the opportunity to take the exam solely by reason of that disability. Reasonable accommodations for candidates with disabilities will be provided. 

 

Candidates requesting special accommodations must call PSI to schedule their exam. Verification of the disability and a statement of the specific type of assistance needed must be made in writing to PSI at least 45 calendar days prior to exam date.

Exam security

PSI administration and security standards are designed to ensure all candidates are provided the same opportunity to demonstrate abilities. The Assessment Center is continuously monitored by audio and video surveillance equipment for security purposes.

SECURITY PROCEDURES

  • Exams are proprietary. No cameras, notes, tape recorders, personal digital assistants, pagers, or cell phones are allowed in the testing area. Possession of these restricted items are prohibited and will result in dismissal from the exam.
     

  • Only silent, non-programmable calculators without alpha keys or printing capabilities are allowed in the testing room.
     

  • No guests, visitors, or family members are allowed in the testing room or reception areas.

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Identification

When taking an exam, you must present two forms of identification. Failure to provide appropriate identification at the time of the examination is considered a missed appointment. There will be no refund of your testing fee.

PRIMARY IDENTIFICATION

The primary form of identification must be government issued, current, and include your name, signature, and photograph. No form of temporary identification will be accepted. 

  • Driver's license with photo

  • State identification card with photo

  • Passport

  • Military identification card with photo

SECONDARY IDENTIFICATION

The secondary form of identification must display your name and signature for signature verification. 

  • Credit card with signature

  • Social security card with signature

  • Employment/student ID card with signature

If your name on your registration is different than it appears on your ID, you must bring proof of your name change (e.g., marriage license, divorce decree, or court order).

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PERSONAL BELONGINGS

No personal items, valuables, or weapons should be brought to the assessment area. Only wallets and keys are permitted.

For PSI test centers, coats should be left outside the testing room. Candidates will be provided a soft locker to sore keys, wallet, hat, and watches in the testing room. You will not have access to these items until after the exam is completed. If any personal items will not fit in the soft locker, the examinee will not be able to test. The site is not responsible for examinee personal belongings. Once the examinee has placed his or her personal belongings into the soft locker, he or she will be asked to pull out his or her pockets to ensure they are empty.

If any personal items are observed or heard while taking a certification exam after testing has started, the administration will be forfeited.

Exam restrictions

All PO certification exams are closed book and any outside support during the test is prohibited. 

PSI EXAM CENTER NOTES

  • Candidates will be provided an ABC formula conversion table which will need to be turned in upon completion of the exam
     

  • Pencils will be provided during check-in
     

  • Candidates will be provided with one piece of scratch paper at a time to use during the exam, unless noted on the sign-in roster for a particular candidate. Candidates must return the scratch paper to the proctor at the completion of testing, or they will not receive their score reports
     

  • No documents or notes of any kind may be removed from the assessment center
     

  • No questions concerning the content of the exam may be asked during the exam
     

  • Eating, drinking, or smoking is not permitted in the assessment center
     

  • Candidates may take a break whenever they wish, but will not be allowed additional time to make up for time lost during breaks

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Misconduct

If an examinee engages in any of the following conduct during the exam, he or she may be dismissed, and his or her scores will not be reported and exam fees will not be refunded. Examples of misconduct include:

  • Creating a disturbance, are abusive, or otherwise uncooperative
     

  • Displaying and/or using electronic communications equipment such as pagers, cell phones, or PDAs
     

  • Talking or participating in convention with other exam candidates
     

  • Giving or receiving help or being suspected of doing so
     

  • Leaving the assessment center during the administration
     

  • Attempting to record exam questions or make notes
     

  • Attempting to take the exam for someone else
     

  • Being observed with personal belongings, notes, books, or other aids without it being noted on the roster

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Contact

9400 Plum Drive, Ste 160

Urbandale, IA 50322

​​

Tel: 515-232-3623

info@professionaloperator.org

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