Passing an exam

The passing score for a PO certification exam is 70 out of 100. This passing score has been established from a base form of the respective credentialing examination using a modified Angoff procedure. This accepted psychometric procedure uses the judgments of content experts to determine the number of correct answers required to achieve the passing score for the exam.

Once a candidate passes the exam, his or her certification will be automatically processed and the candidate will be provided with appropriate documentation of certification and professional designation within 30 days of the exam pass date. The certification will remain active for two years.



If a candidate does not receive an exam retake notice. The exam my be retaken by submitting the appropriate fee to PSI and scheduling the next attempt. Applicants may apply to retake an exam as often as every 30 days within the 180 day exam eligibility window.

If the candidate is unable to pass the certification exam in the 180 day eligibility period, he or she will be required to reapply for PO certification, including payment of applicable fees before being allowed another attempt at the exam. 


After completing an exam, the candidate will receive a score report. The score report is provided for the candidates records and can be used to identify areas for improvement by cross-referencing the breakdown of candidate performance on each job duty with the Need-to-Know Criteria.


  • A photo of the candidate

  • Candidate name

  • Exam date

  • Exam name

  • Exam provider

  • Score earned

  • Breakdown of candidate performance of each job duty outlined in the Need-to-Know Criteria.

  • General instructions based on score received

Candidates should keep the score report copy for record keeping purposes as there is a fee to request a duplicate copy.


Cancellation of scores

On rare occasions, circumstances may make exam score invalid. We reserve the right to cancel or withhold any exam scores if, in their sole opinion, there is cause to question the validity of the scores. For more information about what behavior may result in this, review our PO Terms and Conditions policy.